Frequently Asked Questions

Questions about your order? Email us anytime at mccabemarelynwg@gmail.com and we will be happy to help.

Shipping & Customs

1. Do you ship internationally? How much is shipping?

Yes, we ship worldwide. Free shipping is available on qualifying orders, and any shipping charges that apply to your order are shown at checkout before you pay. We also run occasional promotions with free shipping on every order, so keep an eye out.

2. Where do you ship from?

We are based in the United States and work with a network of skilled crafters and fulfillment partners in several countries. Because different crafters specialize in different items, your order may arrive in more than one shipment.

3. How long will it take to receive my order?

Most of our products are handmade, so please allow a short processing period before your order ships. After that, delivery times vary depending on your location, the carrier, and the item you ordered. Customs processing, postal service differences, and seasonal delays can occasionally extend these timeframes. For an estimate specific to your order, email us at mccabemarelynwg@gmail.com.

4. My order hasn't arrived yet. What should I do?

Some parcels arrive early, while others experience delays in transit, especially in more remote areas. If your order is taking longer than expected, contact us at mccabemarelynwg@gmail.com and we will track it down and, if needed, reship your order or issue a refund.

5. I only received part of my order. Where is the rest?

Items in your order may ship from different fulfillment centers with different carriers, so they can arrive separately. If you would like a status update on your remaining items, email us with your name and order number.

6. Will I have to pay customs fees?

Customs fees are rare, but they can occur when a package enters your country. Any customs fees are the responsibility of the customer, and by placing an order you acknowledge that one or more of your packages may be subject to them.

7. Will my order arrive in time for a holiday or special occasion?

If you are ordering a gift, we recommend placing your order well in advance of the occasion. While most orders arrive within our estimated timeframes, we cannot guarantee delivery by a specific date and are not responsible for items that arrive after one.

Support & Payment

1. How can I contact Lynexas?

Email us at mccabemarelynwg@gmail.com and our customer service team will be glad to assist you.

2. What payment methods do you accept?

We accept all major credit and debit cards, along with the other payment options shown at checkout, including digital wallets and Shop Pay.

Returns & Refunds

1. How do I return an item?

If you are not happy with your purchase, contact us within 30 days of receiving your order with your order number and the reason for your return. Our team will review your request and send instructions if the return is approved. All returns must be in original condition with packaging intact. Some items are non-returnable, so please see our Refund policy for the full list.

2. Who pays for return shipping?

Return shipping and any related fees are the responsibility of the customer.

3. What if my item arrives damaged, defective, or incorrect?

Contact us as soon as possible after your order arrives and include your order number, photos of the items, and any related details. We will arrange a replacement or refund as quickly as we can.

4. How long does the return process take?

Returns are processed once they arrive back to us, and we will email you a confirmation as soon as yours is complete. Refunds are issued to your original payment method. Posting times vary by bank, so if you have not seen the credit after a reasonable period, please check with your bank or card company.

5. Where do I send my return?

Please contact us before sending anything back. Returns must be approved first, and we will provide the correct return address for your order. Items sent back without prior approval may not be accepted.

Handmade Products

1. Why does my product look slightly different from the photos on your website?

Every product is handmade with care by our crafters, so small variations from piece to piece are natural. It is part of what makes each item unique. We stand behind the quality of everything we sell, and if you are unhappy with your order for any reason, email us at mccabemarelynwg@gmail.com and we will make it right.