Shipping policy

Shipping & Customs

For any questions regarding your order, please email our support team at mccabemarelynwg@gmail.com.

1. Do you ship internationally? How much is shipping?

Yes, we ship worldwide. Free shipping is available on qualifying orders, and any shipping charges that apply to your order are shown at checkout before you pay. We also run occasional promotions with free shipping on every order.

2. Where do you ship from?

We are based in the United States and work with a network of skilled crafters and fulfillment partners in several countries. Because different crafters specialize in different items, your order may arrive in more than one shipment if you order more than one item. Our shop's currency is USD.

3. How long will it take to receive my order?

Most of our products are handmade, so please allow a short processing period before your order ships. After that, delivery times vary depending on your location, the carrier, and the item you ordered. Customs processing, postal service differences, and seasonal delays can extend these timeframes. For an estimate specific to your order, email us at mccabemarelynwg@gmail.com.

4. My order has not arrived yet. Why?

While some parcels arrive early, others may experience delays in transit, especially in more remote regions. You can contact us or email mccabemarelynwg@gmail.com, and we will help track it down and, if needed, reship your order or issue a refund.

5. I have received only part of my shipment. Where are the other items?

We ship from different fulfillment centers using different carriers, so some items might arrive earlier than others, and some parcels can experience delays while others do not. If you would like a status update on your remaining items, please email us with your name and order number.

6. What about possible customs fees?

Customs fees are rare, but they can occur when a package enters your country. Any customs fees are the responsibility of the customer, and by placing an order you acknowledge that one or more of your packages may be subject to them.

7. Will my order arrive in time for a holiday or special occasion?

If you are ordering a gift, we recommend placing your order well in advance of the occasion. While most orders arrive within our estimated timeframes, we cannot guarantee delivery by a specific date and are not responsible for items that arrive after one.

8. I entered an incorrect address and did not receive my package. What now?

We will always do our best to accommodate any mistakes with addresses or other information that cause a mis-delivery or an undelivered order. Any packages that are mis-delivered or undelivered due to customer error can be replaced, with a replacement fee plus shipping to be paid prior to reshipment. This fee covers our costs to package, ship, and replace products that are not delivered due to customer error. If you would instead prefer a refund, a restocking fee may apply to refunds related to incorrect addresses or delivery information. Shipping fees are non-refundable.