Refund policy

Returns

Our return policy lasts 30 days from the date you receive your order. If 30 days have gone by since you received your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items

Gift cards
Downloadable or digital products
Shipping costs
Warranty policies

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial refunds

There are certain situations where only a partial refund is granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Please allow some time for your bank or card issuer to post the credit.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at mccabemarelynwg@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at mccabemarelynwg@gmail.com and we will send you return instructions, including the return address for your order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will find out about your return.

Return shipping

Please contact us before sending anything back. Returns must be approved first, and we will provide the correct return address for your order. Items sent back without prior approval may not be accepted.

You are responsible for paying your own shipping costs for returning your item in a timely manner. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping or a restocking fee may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For higher-value returns, we recommend using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. If a return does not have tracking or insurance, Lynexas is not responsible for failure to receive the item or for damage to the item during return.

Chargebacks and disputes

If you file a chargeback or dispute with your bank, credit card company, or payment provider for reasons deemed to be invalid, you forfeit any return or refund ability until the chargeback or dispute has been closed and written proof has been submitted to Lynexas.

Chargebacks and disputes are to be used as a last resort when a company breaks its terms of service or does not meet its obligations. Our obligations, such as processing and estimated shipping times, are provided at the time of ordering in our FAQ, Shipping Policy, and Terms of Service.

I entered an incorrect address and did not receive my package. What now?

We will always do our best to accommodate any mistakes with addresses or other information that cause a mis-delivery or an undelivered package. Any packages that are mis-delivered or undelivered due to customer error can be replaced, with a replacement fee to be paid prior to reshipment. This fee covers our costs to package, ship, and replace products that are not delivered due to customer error. If you would instead prefer a refund, a restocking fee may apply to refunds related to incorrect addresses or delivery information.